Return & Refund Policy
Effective Date:
At Raw and Roasted, our primary focus is customer satisfaction. Due to the nature of food products, returns are accepted only under certain conditions and specifications, which are outlined below:
ELIGIBILITY FOR RETURNS
Returns are only acceptable only if:
- When the product received is damaged
- When the product received is defective
- When wrong item was delivered
To be eligible for a return, products must:
- Be unopened and unused
- Remain in their original packaging
- Be accomplished by proof of purchase
RETURN REQUEST PERIOD
Customers are requested to notify us within 24 to 48 hours of receiving their order.
Requests submitted beyond the time period will not be considered eligible for return.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Opened food products
- Perishable food items that have been opened
- Customized or personalized hampers
- Products damaged due to customer mishandling or improper storage
RETURN PROCESS
To initiate the process, customers should first contact Raw and Roasted through Whatsapp, email, or customer support and provide:
- Order number
- Description of the issue
- Clear photographs or videos of the damaged, defective, or incorrect item
Our team will review the request and provide further updates on whether the product is eligible for return.
RETURN SHIPPING
Raw and Roasted will bear the shipping cost if the return is approved due to damage, defective, or incorrect product.
If the return is requested due to circumstances on the customer’s side, the return shipping cost will be the responsibility of the customer.
INSPECTION AND APPROVAL
All returned items are subject to inspection upon receipt. Raw and Roasted reserves the right to reject returns that do not meet the conditions outlined in this policy.
CONTACT US:
For return-related inquiries, please contact:
Email: info@rawandroasted.com
Phone:+971 549940745
